Frequently Asked Questions
How long will my order take?
Many A&G Designs items are made to order or customized specifically for you. Processing time may vary depending on the product. Any product-specific turnaround information will be included on the product page when applicable.
How will I know when my order is ready for pickup?
You will receive a notification when your order is ready. Please wait until you receive that notification before attempting to pick up your order.
Do you offer shipping?
Yes. Shipping options and costs are shown during checkout when shipping is available for your order.
Do you offer local or campus pickup?
Yes, select products may qualify for local or campus pickup. Available pickup options will appear during checkout.
Can I customize an item?
Yes. Some products include personalization or custom-text options directly on the product page. We also offer custom orders. Use our Custom Orders page if you need something created specifically for you.
Can I change my personalization after ordering?
Please review all names, credentials, wording, colors, sizes, and other personalization carefully before submitting your order. Because customized items may begin processing quickly, changes cannot be guaranteed after an order is placed.
Can I cancel my order?
Orders may be canceled within 15 minutes of purchase. After that time, your order may begin processing and cannot be canceled.
Can I return or exchange an item?
Because many of our products are made to order, customized, or prepared specifically for each customer, all sales are final. We do not accept returns or exchanges. Please review sizing, product details, and personalization carefully before ordering.
What if my item arrives damaged or I receive the wrong item?
Contact us as soon as possible. We will review the issue and work with you toward an appropriate solution.
How do I choose the right size?
Visit our Size Guide before ordering. Because we use apparel from multiple brands and manufacturers, fit may vary by product. Product-specific sizing information may also appear on individual product pages.
How can I track my shipped order?
When tracking is available, you will receive tracking information after your order ships.
Can I leave a review?
Yes. Customers who purchase from A&G Designs may receive an email after their order is fulfilled inviting them to leave an honest product review. Reviews from customers are also displayed on our product pages.
I still have a question. What should I do?
Visit our Contact Us page and send us a message before placing your order. We’re happy to help with sizing, customization, pickup, or general order questions.