Shipping policy

Shipping Policy

Last updated: August 10, 2026

Thank you for shopping with A&G Designs. Please review our shipping policy before placing your order.

Order Processing

Many A&G Designs products are made to order or customized specifically for you. Please allow time for your order to be created and prepared before it ships.

Our standard processing time is 5–10 business days, unless otherwise stated in the product description.

Processing time does not include weekends, holidays, or shipping/transit time.

During high-volume periods, school events, holidays, launches, or special promotions, processing times may be longer. Any significant delays will be communicated when possible.

Shipping

Once your order has been completed and prepared for shipment, you will receive a shipping confirmation with tracking information when available.

Shipping times shown at checkout are estimates provided by the shipping carrier and begin after your order has been processed.

A&G Designs cannot guarantee carrier delivery dates and is not responsible for shipping delays caused by the carrier, weather, incorrect addresses, or other circumstances outside of our control.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your address carefully before submitting your order. If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered production or has shipped.

A&G Designs is not responsible for orders delivered to an incorrect address provided by the customer.

Lost, Stolen, or Delayed Packages

Once a package has been transferred to the shipping carrier, delivery is handled by the carrier.

If tracking shows that your package has been delivered but you cannot locate it, please check around your property, with household members or neighbors, and contact the shipping carrier.

If tracking indicates that a package may be lost in transit, please contact us so we can help determine the appropriate next steps.

Damaged or Incorrect Orders

Please inspect your order when it arrives.

If you receive an item that is damaged, defective, or different from what you ordered, contact A&G Designs promptly and provide your order information and photos of the issue.

We will review the situation and determine the appropriate resolution.

Custom & Made-to-Order Products

Because custom, personalized, and made-to-order products are created specifically for each customer, please carefully review all selections, sizes, colors, spelling, personalization, and other details before submitting your order.

Once production has begun, changes may not be possible.

Local Pickup

If local pickup is available for your order, pickup instructions will be provided once your order is ready.

Please do not arrive to pick up an order until you have received confirmation that it is ready.

Returns, Exchanges & Refunds

All sales are final.

A&G Designs does not accept returns or exchanges and does not issue refunds due to the made-to-order and customized nature of many of our products.

This does not prevent us from addressing an order that arrives damaged, defective, or incorrect.

Questions

If you have questions about your order, processing time, or shipping, please contact A&G Designs using the contact information provided on our website.

One thing to decide before you paste this into Shopify: I put your processing time at 5–10 business days. For custom shirts, sweatshirts, acrylics, and items where you may be ordering transfers or supplies first, I think that's safer than promising something like 3–5 days.